Refund Policy for Bandits R Us
Last Updated: September 15th 2023
Thank you for shopping at Bandits R Us. We strive to provide high-quality products and excellent customer service. However, we understand that there may be occasions when you need to return a product. Please read this refund policy carefully to understand your rights and responsibilities.
1. Eligibility for Refund
1.1. Defective or Damaged Products: If you receive a product that is defective or damaged during shipping, please contact us within 14 days of receiving the product. We will arrange for a return and replacement at no additional cost to you.
1.2. Order Errors: In the event of a shipping error or if you receive the wrong product, please notify us within 14 days of receiving the product. We will provide instructions for returning the incorrect item and will send you the correct item upon verification. Any orders made outside the USA will not be shipped. The amount of the purchase will be refunded.
2. Return Process
2.1. Contact Us: To initiate a return, please contact our customer service team at Support@banditsrus.com within the specified timeframes mentioned above. Please provide your order number, a description of the issue, and any relevant photos.
2.2. Return Authorization: We will provide you with a return authorization (RA) number and instructions for returning the product. Returns without an RA number may not be accepted.
2.3. Return Shipping: You are responsible for shipping the product back to us in its original condition and packaging, unless the return is due to a defect, damage, or order error. In such cases, we will provide a prepaid return shipping label.
3. Refund Process
3.1. Processing Time: Once we receive the returned product, we will inspect it and process your refund. Please allow 21 days for us to complete this process.
3.2. Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear on your credit card or bank statement, depending on your financial institution.
4. Non-Refundable Items
4.1. Final Sale Items: Some products may be marked as "final sale" and are not eligible for returns or refunds. This will be clearly stated in the product description.
5. Contact Us
5.1. Questions: If you have any questions or concerns regarding our refund policy, please contact us at Support@banditsrus.com.
6. Changes to Refund Policy
6.1. Modification: We reserve the right to update and change our refund policy at any time. Changes will be effective immediately upon posting on the Website. It is your responsibility to review this policy periodically for any updates.
By shopping with us, you agree to the terms of this refund policy.
